Daily AI Users Are Still Worried, Gallup Finds

Using AI every day doesn’t mean you trust it. A new Gallup survey found that about 68% of Americans who use AI daily are worried about it, according to TechCrunch AI. People who use it less often are even more worried. Many assume that more use means more enthusiasm, and these findings push back on that idea.

How the Study Worked

Microsoft commissioned the study, and Gallup ran it. Here’s how it was set up:

• Scope: Results cover 37 countries so far. The project will eventually cover 140.
• Sample: About 1,000 people were polled in each country.
• Timing: Fieldwork ran from April to July.
• Gaps: India, Australia and Malaysia aren’t in the current results. India’s absence matters because it has a huge population of tech users.

The U.S. Is the Most Anxious Country

Western countries worry most about AI, and the U.S. worries more than anyone. Here’s how some of the countries compare:

Singapore stands out. More than 80% of people there who know about AI expect it to improve their daily lives. Israel looks a lot like China and Singapore. Positive emotions were most common in China (90%), Singapore (89%) and Kenya (87%).

What stands out here is the split between wealthy Western countries and the rest of the world. Americans use AI a lot, but they’ve also watched big layoffs, fewer entry-level jobs and warnings from people like Anthropic CEO Dario Amodei about mass job losses. That context shapes how people feel about the tools they open every morning.

Trust Is the Weak Spot

Optimism about AI doesn’t mean people trust its answers. Worldwide, only 36% (median) said they trust AI’s results “a lot.”

Daily users trust AI more than occasional users, especially in high-adoption countries like Singapore, Israel and China. Occasional users stay skeptical almost everywhere. In the U.S., only 45% of daily users showed that level of confidence.

The overall picture is still more positive than negative. In 34 of the 37 countries, the most common feeling about AI was curiosity. Only about 32% of all respondents said they felt worried.

Pablo Diego-Rosell, a senior scientist at Gallup, summed it up for TechCrunch: “People can be curious about AI, expect it to be beneficial and use it frequently while still being worried about it. Similarly, they can see considerable potential in AI while remaining skeptical about whether the information it provides is accurate.”

What This Means for Builders and Businesses

If you’re building or selling AI products, the data gives you a few clear lessons:

1. Usage numbers don’t show approval. Someone who uses your tool every day may still distrust it. Track trust and sentiment separately from engagement.
2. Accuracy is the pain point. Most people don’t fully trust what AI tells them. Features that show sources, confidence levels or ways to check an answer address that directly.
3. U.S. audiences need a different pitch. Hype won’t work on a market where most people are worried. Be open about limits and data practices.
4. Expect more regulation. Worried daily users may back tougher rules on AI in hiring, healthcare, education and government. Plan for that now.

Limitations Worth Noting

The survey ended in July, and sentiment may have shifted since then, especially in China. AI safety is on the agenda for this week’s meeting between President Donald Trump and Chinese President Xi Jinping. China’s Minister of State Security, Chen Yixin, recently wrote that AI will have “a systemic impact on the political and security environment.” The missing countries, especially India, also leave a big hole in the global picture. And a Microsoft-funded study will naturally draw some questions about framing.

What Comes Next

The main takeaway is that more exposure alone won’t make people comfortable with AI. With this much money going into it, AI will keep spreading. The companies that earn trust, not just daily use, will be in the best position as the debate over where AI belongs gets louder. Full details are available in the original TechCrunch AI report.