Ahoy! Ever feel like you’re navigating a maze blindfolded just to find patient information? I know that pain! Fella Health was in a similar boat before Tellescope. Getting the full scoop on a patient was a serious time drain, like searching for treasure without a map!
Their crew was bogged down by:
- Manual tracking: Arrr, patients were slipping through the cracks! This made daily operations a real beast.
- Platform-hopping madness! Jumping between Gmail, Sheets, their EHR, and Openphone just to get one patient’s story. That was a headache!
- All their communications and task assignments were done by hand, which was super clunky and slow!
- A serious lack of automation for all those repetitive, everyday tasks that could have been zipping along.
Basically, their workflow was a tangled mess of manual steps, keeping their awesome team from truly shining and serving patients like the rockstars they are. They needed a better way, and fast!